FAQs

  1. What are the expected response and resolution times?

    • Services that need immediate assistance: We strive for immediate resolution, with less than 30-minute resolution time
      Eg. Food deliveries, same-day emergency assistance needs

    • Routine/ non-emergency Services - We strive for same-day resolution and less than 24-hour resolution time
      Eg. House maintenance requests, scheduling appointments

  2. What is the cancellation policy?

  • We offer a no-questions-asked cancellation policy under the following terms:

    1. Client-Initiated Cancellation:

      • The Agreement may be cancelled at any time, effective at the end of the current month.

      • If cancellation occurs within the first three (3) months of engagement, a one-month onboarding fee will apply.

    2. Service Provider-Initiated Cancellation:

      • The Service Provider reserves the right to cancel the Agreement at any time, for any reason. In such an event, any fees paid for the current month will be refunded on a pro-rata basis.